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Transmission and return

  • + - When is my transmission sended?

    When you're transmission is completed, we prepare the file for sending. This always within the deadlines.

     

  • + - What are the shipping costs and delivery times?

    The time of Delivery dependet on the chozen product and the buzy production but are between 3 and 7 workdays (unless the supremacy of suppliers)

    Transportcosts are the UPS tarifs or lenghts transport and are dependet of the weight and dimensions. Standard is standard sended, this means 3 days, mostly 1 day. There is a tracking number via mail thats be sending when the order left.

  • + - Can we personally take or orders?

    Our offices are at Beauvechain and open from 9u00 till 17u00, you can take you're order here.

submission rules and guidelines Artwork

  • + - How deliver Artwork

    Format and Resolution

    • Decorate Artwork on actual size (netformat) without cropmarks in pdf or tiff with LZW compression. If you're Artwork exceed the actual size of you're program you can do this procentual expl. 10% - 25% - 50% take into account with resolution of used foto's (minimal 75dpi on actual size) and vectorise texts.
    • Vectorise used fonts (convert letteromtrekken/outlines)
    • Foto's or images that you used has a resolution of minimal 75 dpi on actual size (netformat)

    Colors

    • Decorate Artwork in CMYK if colorscan be printed. If you have to print one specific color you used PMS values (Pantone Solid Coated). Please declare this when you send you're document.
    • Pay attention: If we print the same document on different supports the color can diverge by the composition of the support.

    Contourlignes for cutting or mould of forms

    • If a document have to be printed of mould expl. A panel than you're Artwork need a contourligne. You have to place the contourligne in a separate layer in a steuncolor that you named CutContour. Out of the contourligne you place a little transperant square.

    Send or upload documents

    Artwork for products out of the webshop
    • You can upload this via a link in the Webshop
    Other Artwork
    • You can send this per mail if the document isn't to big: studio@backstage-service.be
    • You can send you're Artwork via Wetransfer
    • You can ask for log in  so you have a personalle map on our ftp server

Time of delivery

  • + - How long is the delivery time of my order?

    The delivery time stand by product on the shop.  Once you have placed your order and we have all the elements of your order (print-ready artwork required) we start producing itThe first day after you have placed your order.   

    For products purchased outside our webshop we charge a delivery time of 7 to 10 days depending on the productThis delivery may be modified if necessary in consultation

  • + - What are the shipping costs and delivery times?

    The time of Delivery dependet on the chozen product and the buzy production but are between 3 and 7 workdays (unless the supremacy of suppliers)

    Transportcosts are the UPS tarifs or lenghts transport and are dependet of the weight and dimensions. Standard is standard sended, this means 3 days, mostly 1 day. There is a tracking number via mail thats be sending when the order left.

Delivery specifications

Installatie

  • + - Do you have an installation service?

    We have an own installation service that can install your products according to your wishes? Also, we can also take care of the electrical connector assembly is always charged in directing at 45.00 Euro / hour excluding 21% VAT

Delivery

Expenses

You’re question is not there? You can contact us via mail.